Refund & Cancellation Policy

We provide custom, made-to-order software engineering services. Work is scoped, quoted, and billed individually — typically by an initial deposit followed by invoices tied to agreed milestones or time worked. Because our work is bespoke and performed specifically for you, it cannot be resold or reused, and this is reflected in the refund terms below.

A deposit or initial milestone payment may be required to reserve capacity and begin work. Deposits are non-refundable once we have started work, as they cover planning, scheduling, and initial delivery effort. If we have not yet begun work, you may request a refund of your deposit in accordance with section 4.

You may cancel an ongoing engagement at any time by giving us written notice at hello@iosystemstech.com. On cancellation:

• You will be invoiced for all work completed and any non-cancellable third-party costs committed up to the cancellation date.
• Any amounts already paid that exceed the value of work completed will be refunded to you.
• Work delivered and paid for up to the cancellation date is non-refundable, as it has already been performed for you.

You may be entitled to a refund where:

• You cancel before any work has commenced (a full refund of any deposit paid).
• You have been charged in error or paid a duplicate invoice.
• We are unable to deliver the agreed services and no acceptable alternative can be arranged.

Refunds are not provided for work that has already been completed and delivered, for changes of mind after work has begun, or for delays caused by information or approvals we are waiting on from you.

To request a refund or cancellation, email hello@iosystemstech.com with your name, company, the invoice or engagement reference, and the reason for your request. We aim to acknowledge every request within 2 business days.

Approved refunds are issued to the original payment method (for example, by bank transfer to the originating account, or via Stripe or PayPal) within 14 days of approval. We do not charge a fee for processing a refund; however, any non-refundable transaction fees charged by the payment processor may be deducted where permitted.

If you are unhappy with any charge, please contact us first at hello@iosystemstech.com so we can resolve it quickly and fairly. Raising a dispute directly with your bank or payment provider before contacting us can delay resolution. Nothing in this policy affects your statutory rights.

IOSYSTEMS Ltd
61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom
Email: hello@iosystemstech.com