Privacy Policy

IOSYSTEMS Ltd is a company registered in United Kingdom under company number 16278257, with its registered office at 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your data, contact us at hello@iosystemstech.com.

We only collect data that we need in order to respond to you and provide our services:

• Information you give us.When you submit our "Request a quote" form or email us, we collect your name, email address, company name, phone number, and the project details, budget range, and timeline you choose to share.
• Information we collect automatically. When you visit our website we collect limited, aggregated technical and usage data (such as pages viewed, approximate region, device and browser type) through privacy-friendly analytics — see the Cookies and analytics section below.

We use your personal data for the following purposes and lawful bases:

• To respond to your enquiry and prepare a proposal or quote — on the basis of taking steps at your request prior to entering a contract.
• To provide, manage, and invoice for our services once engaged — on the basis of performance of a contract.
• To operate, secure, and improve our website and understand how it is used — on the basis of our legitimate interests in running our business effectively.
• To comply with legal, accounting, and regulatory obligations — on the basis of legal obligation.

Our website uses Vercel Analytics to understand aggregated, anonymised traffic patterns. This service is designed to be privacy-friendly and does not use cookies to track you across other websites or build an advertising profile of you. We do not use advertising or third-party marketing cookies. Any strictly necessary cookies are used only to make the site function (for example, remembering your light or dark theme preference).

We do not sell your personal data. We share it only with trusted third parties who help us operate our business, and only to the extent necessary. These may include:

• Our website hosting and infrastructure providers.
• Our website analytics provider (Vercel Inc.).
• Email, communication, and productivity service providers.
• Professional advisers (such as accountants and lawyers) and payment processors.
• Government bodies or regulators where required by law.

All processors are required to keep your data secure and to process it only on our instructions.

Some of our service providers may process data outside the United Kingdom. Where they do, we ensure an appropriate safeguard is in place — such as an adequacy decision or the UK International Data Transfer Agreement / Addendum — so your data receives an equivalent level of protection.

We keep your personal data only for as long as necessary for the purposes set out above. We retain enquiry data for up to 24 months after our last contact, and data relating to signed contracts and invoices for at least 6 years to meet legal and accounting requirements, after which it is securely deleted.

We use appropriate technical and organisational measures — including encryption in transit (HTTPS), access controls, and the principle of least privilege — to protect your data against unauthorised access, loss, or misuse.

Under UK data protection law you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data (the "right to be forgotten").
• Restrict or object to our processing of your data.
• Request a portable copy of the data you provided to us.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at hello@iosystemstech.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk, although we would appreciate the chance to address your concerns first.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

IOSYSTEMS Ltd
61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom
Email: hello@iosystemstech.com